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Booking Policy

Trip terms and conditions
Content
Code of Good Practices
Introduction TCs
TCs:
Definitions
Scope and nature of our Service
Prices, crossed-out rates and We Price Match
Privacy and cookies
Free of charge for consumers pay!
Credit card or bank transfer
Pre-payment, cancellation, no-show and fine print
(Further) correspondence and communication
Ranking, preferred programme, stars and guest reviews
Disclaimer
Intellectual property rights
Applicable law, jurisdiction, and dispute resolution
Code of Good Practices



We bring and allow you to experience attractions and other services We can facilitate the payment of any (entrance) fee, purchase or hire of any Trip product and service which uses our payment service We help you (24/7): our customer service centers are here to help you 24-7-365-40+ We listen to you: our Platform is the product of what YOU (the users) prefer and find most convenient when using our service We hear you: we show uncensored reviews (of customers who have actually stayed) We promise you an informative, user-friendly website that guarantees the best available prices. We Price Match


Introduction TCs These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).


These pages, the content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated and provided by westpark hotel and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the commercial relationship we have with each of our guest terms and conditions and house rules for the use, access and consummation of the Trip (which may include certain disclaimers and limitations of liability).


Definitions "westpark hotel", "us", "we" or "our" means westpark hotel., a limited liability company incorporated under the laws of the Nigeria, and having its registered address at 5 Alhaji Oloye Street, Off Odemuyiwa Road Egbeda-Idimu Road Seliat Bus Stop Egbeda, Lagos Nigeria. "Platform" means the website on which the reservation Service is made available owned, controlled, managed, maintained and/or hosted by Westpark hotel. "Trip" means the various different reservation products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from the hotel.


1. Scope and nature of our Service Through the Platform, we (Westpark hotel and its affiliate (distribution) partners) provide an online platform through which our hotel and guest – in their professional conduct of business – can advertise, market, sell, promote and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase or payment. By using or utilizing our Service (e.g. by making a Reservation ), you enter into a direct (legally binding) contractual relationship with the our hotel with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Reservation, we act solely as an intermediary between you and the hotel, transmitting the relevant details of your Reservation to our hotel and sending you a confirmation email for and on behalf of the completed reservation. Westpark hotel does not (re)sell, rent out, offer any product or service.


When rendering our Service, the information that we disclose is based on the information provided to us. As such, Westpark hotel promote our resrvation Trip on th Platform are given access to our systems .


Our Trip Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.


2. Prices, crossed-out rates and We Price Match Our prices as offered by Westpark hotel on this Platform are highly competitive. All prices for your reservation are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by our hotel in the event of a no-show or cancellation.


Sometimes cheaper rates are available on our Platform for a specific stay, product or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation.


The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.


Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.

3. Privacy and cookies Westpark hotel respects your privacy. Please have a look at our privacy and cookies policy for further information.


4. Free of charge for consumers,! Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for extra Service or add any additional (reservation) fees to the rate. You will pay the correct fees seen on our website the relevant amount as indicated in the Reservation (plus - breakfast included in the price – relevant applicable taxes, levies and fees (if applicable)).


5. Credit card or bank transfer If applicable and available, certain our hotel offer the opportunity for online payment Reservations to be paid (wholly or partly and as required under the payment policy of the hotel) the Trip Reservation process by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, Westpark hotel facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of our hotel (Westpark hotel never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation through a third party payment processor(Paystack). Any payment facilitated by us for and on behalf of, and transferred to our hotel.


For certain (non-refundable) rates or special offers, please note that our hotel may require that payment is made upfront by wire transfer (if so desire) or by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the Reservation. guest can cancel free of charge until 6pm on day of arrival. The guest will be charge 50% of the total price, if they cancel after 6pm on the arrival day.


In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our Platform, In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately. Please provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Westpark hotel's secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.


6. Pre-payment, cancellation, no-show and fine print By making a Reservation on our website, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of our hotel that may apply to your Trip (including the fine print of the our hotel made available on our Platform and the relevant house rules of the our hotel), including for services rendered and/or products offered by the our hotel. The relevant (delivery/purchase/use/carrier) terms and conditions of a our hotel can be obtained with the relevant our hotel. The general cancellation and no-show policy of each our hotel is made available on our Platform on the our hotel information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the our hotel in the event of a no-show or charged cancellation. Please note that a Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the our hotel and the reservation. Cancellation and prepayment policies may vary per segment, product or service of each Trip..


Please carefully read the fine print and important information in your reservation confirmation for additional policies as may be applied by the our hotel (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount.


If you wish to review, adjust or cancel your Reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with our hotel's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.


If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the our hotel so they know when to expect you to avoid cancellation of your (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing our hotel. westpark hotel does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the our hotel.


7. (Further) correspondence and communication By completing a Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your (Reservation), (ii) an email after arrival to rate the (experience with your) our hotel and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.


Westpark hotel disclaims any liability or responsibility for any communication by or with our hotel on or through its platform. You cannot derive any rights from any request to, or communication with the our hotel or (any form of) acknowledgement of receipt of any communication or request. westpark hotel cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the our hotel.


In order to duly complete and secure your Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.


Any claim or complaint against westpark hotel will be promptly submit, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.


Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).


wsetpark hotel will not accept reviews which include:


Profanity, sexually explicit, hate speech, discriminatory, threats, violence Mention of full names, personal attack towards the staff Promoting illegal activities (e.g. drugs, prostitution) Sites, emails and addresses, phone numbers, cc details Politically sensitive comments


westpark hotel and our hotel are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.


9. Disclaimer Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Reservation confirmation email (whether for one event or series of connected events).


However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of our hotel as made available on our Platform, (iii) the services rendered or the products offered by our hotel or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to our hotel or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.



westpark hotel is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of our hotel and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant to our hotel is solely responsible and assumes all responsibility and liability in respect of the reservation (including any warranties and representations made by our hotel). westpark is not a (re)seller of the Trip. Complaints or claims in respect of the Trip (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the our hotel. westpark hotel is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities.



Whether or not our hotel has charged you for your reservation, or if we are facilitating the payment of the (reservation) price or fee, you agree and acknowledge that the our hotel is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (reservation) price or fee to the relevant tax authorities. westpark hotel is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (reservation) price or fee to the relevant tax authorities. westpark hotel does not act as the merchant of record for any product or service made available on the Platform.



10. Intellectual property rights Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by westpark hotel and suites.



11. Applicable law, jurisdiction, and dispute resolution These terms and conditions and the provision of our services shall be governed by and construed in accordance with Nigeria law. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession (hereinafter also referred to as "consumer") can rely on the mandatory provisions of the law of the country where they have their habitual residence (i.e. provisions that, in accordance with the choice-of-law rules of the said country, must apply regardless of this choice-of-law clause; hereinafter: "Mandatory Provisions"). Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Nigeria. Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable Mandatory Provisions in the courts of the country in which they are domiciled, and proceedings against a consumer may be brought only in the courts of the country in which they are domiciled. For consumers. We advise you to first notify us of any complaints by contacting our Customer Service. If this does not resolve your complaint, you can upload your complaint via the our platform. This platform for online dispute resolution can be found here: info@westparkhotel.com.ng.



If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.



https://www.westparkhotel.com.ng/
www.westparkhotel.com.ng
info@westparkhotel.com.ng
014 536 787
+234 145 367 89
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