Terms and Condition

Privacy Statement First things first – your privacy is important to us. We know that’s the kind of thing all these sorts of notices say, but frankly we mean it. You’ve placed your trust in us by using the our services and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest and we are transparent about the processing of your personal data.

This document describes how we use and process your personal data, hopefully provided in a readable and transparent manner so you can get where we’re coming from without getting bored senseless. As an added bonus, it also tells you how to contact us if you have questions about your personal data, which we’re more than happy to answer. Please also read our separate Cookie Statement, which tells you how Westpark hotel makes use of cookies and other similar technologies. For a better understanding of what we mean Reservation”, please read Westpark hotel Terms and Conditions.

If you’ve ever used us before, you’ll know that Westpark hotel offers hotel service through our own websites , as well as through other online platforms such as partners’ websites and social media. Why point that out, you ask? Well, here’s the thing. All the information that follows applies to not one, not two, but all of these platforms. Several platforms, one privacy statement.

This one privacy statement applies to any kind of information we collect through these platforms or other means connected to these platforms (such as contacting our customer service team via email or Instant chat). It makes for a lot less tedious reading.

We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you’ll know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (for example, if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we will notify you of these changes before the new activities begin.

Sad but necessary bit: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your room through us. Let the good times roll!

What kind of personal data does Westpark hotel collect? We can’t reserve a room without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, and your payment information. You may decide for yourself to submit special requests for your upcoming reservation (for example, certain preferences ). In addition to this, we also collect information from your computer, phone, tablet or other device you are using to access our services. This includes the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information. This is the basic overview of the information we collect, but if you’d like to know more, we go into a lot more detail below.

Why does Westpark hotel collect and use your personal data? The main reason we ask you for personal details is a pretty good one – it’s to help administer your online Reservations and ensure you get the best service possible. We also use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you. There are other uses too – if you’d like to find out what they are, read on for a more detailed explanation.

How does Booking.com make use of social media? The use of social media services may be integrated with the Westpark hotel services in various ways, which will involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, read on. Read more

What security and retention procedures does Westpark hotel put in place to safeguard your personal data? We observe appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process. Read more

How can you control the personal data you have given to Westpark hotel? You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. If you want to find out more about your rights to control your personal data, read on here. Read more

Who is responsible for the processing of personal data on the Westpark hotel website ? Westpark hotel., located in 5 Alhaji Oloye Street, Off Odemuyiwa Road Egbeda-Idimu Road Seliat Bus Stop Egbeda, Lagos Nigeria, controls the processing of personal data on its websites . Read more

What kind of personal data does Westpark hotel collect? OK, so you’re looking for a bit more info. Here’s a more in-depth look at the information we collect.

Personal data you give to us.

Westpark hotel collects and uses information which you provide to us. When you make a Reservation, you are (as a minimum) asked for your name and email address. Depending on the Reservation, we may also ask for your home address, telephone number, payment information, and any preferences (such as meal preferences and any mobility restrictions).

If you need to get in touch with our customer service team, or reach out to us through other means such as through social media, or communicating directly through us we will collect information from you there too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. We will collect information from you included in your reviews, including your display name .

Personal data you give us about others. Of course, you might not simply be making Reservation for yourself. You may be doing it with other guests whose details you provide as part of the Reservation, or you may make a Reservation on behalf of someone else. If you maintain a Westpark hotel for Business account, you can also create an address book to facilitate business travel, as well as manage the bookings of others. In some cases, you can use Westpark hotel to share information with others. This might take the form of forwarding a wish list or participating in referral programs, but such information may only be used as described in the offered interface – check the details there if you want to know more.

However, at this point we have to point out that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how westpark hotel uses their information (as described in this Privacy Statement)

Personal data we collect automatically.

Personal data we receive from other sources.

Why does westpark hotel collect and use your personal data? We use the information collected about you for various purposes. Your personal data may be used in the following ways:

Reservations: First and foremost, we use your personal data to complete and administer your online Reservation, which is pretty central to what we do as an hotel! This includes sending you communications in relation to your Reservation such as confirmations, modifications and reminders.

Marketing activities: We use your information for marketing activities. These activities include:

Using your contact information to send you regular news of our hotel-related products and services. You can unsubscribe from email marketing communications quickly, easily and at any time.

Communicating with you: There may be other times when we get in touch, including by email, by post, by phone or by texting you – which method we choose depends on the contact information you’ve previously shared with us. And we process the communications you send to us. There could be a number of reasons for this, including:

Responding to and handling any requests you Provide on our website also offers guests various means to exchange information, requests, and comments about our hotel. If you have not finalized your Reservation online, we can contact you with a reminder to continue with your reservation. We believe that this additional service benefits you as it allows you to carry on with a Reservation .

When you use our services, we can send you a questionnaire or invite you to provide a review about your experience with westpark hotel.

We also send you other material related to your Trip Reservations, such as how to contact westpark hotel if you need assistance while you are away, and information that we feel might be useful to you in planning or getting the best out of your stay.

Improving our services: We also use personal data for analytical purposes. This is part of our drive to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting and to improve the functionality and quality of our website services. The main goal here is to optimise and customise our website platform to your needs, making our site easier and more enjoyable to use. We strive to only use pseudonymised data for these analytical purposes.

Guest reviews and other destination-related information: During and after your stay at our hotel, you may be invited to submit a review. We can also enable guests travelling with you or on whose behalf you have booked to provide a review. This invite ask for information about our services. Account holders can choose to display a review with a screen name instead of the real name (which can be chosen in the user account facility).

In addition to this, guest can choose to display a review anonymously. By completing a guest review, you are agreeing that it can be displayed (as described in detail in our Terms and Conditions) on,

Call monitoring: When you make calls to our customer service team, Booking.com uses an automated telephone number detection system to relate your telephone number to your existing reservations – this can help save time for both you and our customer support staff. Our customer service staff may still ask for authentication, which ensures that your reservation details are kept confidential. During calls with our customer service team. Not all calls are recorded and recordings are kept for a limited amount of time and automatically deleted thereafter, unless westpark hotel has a legitimate interest to keep such recording for a longer period, including for fraud investigation and legal purposes.

Promotion of a safe and trustworthy service: In order to create a trustworthy environment for you, westpark hotel may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and reservations. For such purposes, we may have to stop certain reservations or put on hold reservations until we have finished our assessment.

Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of the westpark hotel online reservation service or to comply with lawful requests from law enforcement.

Providing your personal data to westpark hotel is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your Reservation if we do not collect your name and contact details. If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard you rights and freedoms, including the right to obtain human intervention.

To process your personal data as described above, we rely on the following legal bases:

In view of purpose A and B, westpark hotel relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your Reservation. If the required personal data is not provided, westpark hotel cannot finalize the Reservation, nor can we provide customer service. In view of purposes C to K, westpark hotel relies on its legitimate commercial business interest to provide its services, to prevent fraud and to improve its services. When using personal data to serve westpark hotel’s or a third party's legitimate interest, westpark hotel will always balance your rights and interests in the protection of your personal data against westpark hotel’s rights and interests or those of the third party. For purposes L, westpark hotel relies also where applicable on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, westpark hotel will obtain your consent prior to processing your personal data for direct marketing purposes..

customer support;
market research;
fraud detection and prevention services, including anti fraud screening service.;

payment services. We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your Reservation by either you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

marketing services. We share personal data with advertising partners, including your email address, as part of marketing the Booking.com services via third parties (to ensure that relevant advertisements are shown to the right audience). We strive to only share email addresses in hashed form to enable the matching of your email address with an existing customer database so that your email address cannot be used for other purposes. For more information on personalised advertisement and your choices, please read - “How are cookies used?" and - “What are your choices?" in our Cookie Statement.

Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

Business partners: We work with many business partners around the world.These business partners distribute or advertise the westpark hotel services, including the services and products of our Trip Providers.

westpark hotel accesses communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, accommodation partners, westpark hotel , or others. Note, all communications sent or received using westpark hotel communication tools will be received and stored by westpark hotel . Business partners through whose platform you made the reservation and Trip Providers may choose to communicate with you directly via email or other channels that westpark hotel does not control.

How does westpark hotel make use of social media? Here at westpark hotel, we use social media in different ways. We use it partly to facilitate the use of online reservation services and services and to advertise, improve and facilitate our own services. You are free not to use the social media features.

Log in with your social media account. We offer you the opportunity to sign in to a westpark hotel user account with your social media account, which saves you from having to remember different user names and passwords for different online services. After you’ve signed in once.

Integration of social media plugins. We have also integrated social media plugins into the westpark hotel website. This means that when you click on one of the buttons (such as Facebook’s button) certain information is shared with these social media providers. If you are logged in to your social media account at the same time, your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to be shared with others in your network.

Other social media services and features. We may integrate other social media services (like social media messaging) to interact with westpark hotel or with your contacts about our services. We may maintain social media accounts and offer several social media sites. Whenever you connect with westpark hotel through social media, your social media service provider may allow you to share information with westpark hotel.

If you choose to share, you will generally be told by your social media provider which information will be shared. For example, when you log into a westpark hotel user account with your social media account, certain information (as authorized by you to your social media provider) may be shared with westpark hotel. This might include your email address, age or profile pictures saved in your user account..

What security and retention procedures does westpark hotel put in place to safeguard your personal data?

We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement.

How can you control the personal data you have given to westpark hotel ? We want you to be in control of how your personal data is used by us. You can do this in the following ways:

you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. in certain situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you, or object to particular ways in which we are using your personal data; and

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data by contacting us.

If any personal data we have about you is not accessible through our website, you can send us your request at no cost.For any of your requests in regards to this Privacy Statement and to exercise any of your rights or if you have a complaint, please contact us by contacting our Data Protection Officer at info@westparkhotel.com.ng You may also contact your local data protection authority.

If you wish to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, please contact us at info@westparkhotel.com.ng.

Who is responsible for the processing of personal data via website hotel and how to contact us? westparkhotel.com.ng controls the processing of personal data as described in this Privacy Statement. westparkhotel.com.ng is a private limited liability company, incorporated under the laws of the CAC Nigeria and has its offices at 5 Alhaji Oloye Street, Off Odemuyiwa Road Egbeda-Idimu Road Seliat Bus Stop Egbeda, Lagos Nigeria.

If you have any questions about this Privacy Statement or about our processing of your personal data, please contact our data protection officer via info@westparkhotel.com.ng and we’ll get right back to you. For questions about your reservation, please contact our customer service team via CS contact page. Requests from law enforcement should be sent using the process described at https://www.westparkhotel.com.ng/

014 536 787
+234 145 367 89 .

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